Customer Care

SHIPPING & RETURNS

shipping


DESTINATIONDELIVERED BYEXPECTED
ARRIVAL
COST
UNITED
KINGDOM
DPD4-8
BUSINESS
DAYS
£3.95
FREE on orders over £20
REST OF
THE WORLD
UPS7-14
BUSINESS
DAYS
£25

For any questions regarding delivery please contact [email protected]

Due to restrictions placed on our courier as a result of COVID-19, we are unable to currently offer shipping to Europe which includes the Republic of Ireland. Please shop Tanologist in Europe at BeautyBay and LookFantastic.

Our current shipping locations include:

UK

Northern Ireland

Rest Of World

Switzerland

Norway

Philippines

New Zealand

For shipping to the United States, please visit our US website here.

RETURNS


If you need to return your Tanologist order, you may return any unopened product in its original condition for a full refund within 14 days from delivery.

If the product you receive is damaged or faulty in any way, or not what you originally ordered, please contact us on: [email protected]. If the product is unused and inappropriate conditions, we will repair/replace the product or offer you a refund.

If you have changed your mind and are looking to cancel your order, please contact us as soon as possible at: [email protected] If you cancel your order after it has been dispatched, you will be required to arrange and pay for the return of the product to us.

Tanologist, C/O Steder Group UK Ltd, Unit 3 Sentinel Court, Atholl Avenue, Hillington Park, Glasgow, G52 4UG

Please ensure you obtain Proof of Postage when you return the product to us. We will process the refund due to you as soon as possible, and a credit will automatically be applied to you on the original method of payment within 14 days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. When returning products to us at Tanologist, you will be responsible for any shipping costs.

If you have not received your refund within 14 days, please contact us at [email protected]

We cannot provide refunds for Tanologist products purchased at other retailers. Only products purchased on Tanologist.com may be returned for refund.


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