Shipping & Returns

SHIPPING

CHRISTMAS 2018 

To help you ensure you receive your order in time for Christmas please see below for our advised delivery cut-off dates. After these dates we cannot guarantee your order will arrive before the 24th December.

  • UK & N Ireland: Tuesday 18th December before 3pm GMT
  • Europe: Sunday 16th December before 9pm GMT
  • USA, Canada & Rest of World: Friday 14th December before 12pm GMT

For any questions regarding delivery please contact hello@tanologist.com

We offer Free Standard Delivery to the UK and Ireland, please allow up to 5 working days from the order being received.

For international orders, please allow up to 9 working days for delivery, from the order being received.

BLACK FRIDAY 2018

Due to phenomenal demand your order may take slightly longer to reach you than usual.
Please allow up to 7 working days for UK orders and 14 working days for international orders.

For any queries regarding orders, please contact: hello@tanologist.com

RETURNS & REFUNDS

If for any reason you are not 100% satisfied with your Tanologist order, you may return any product in its original condition for a full refund within 14 days from delivery.

 

If the product you receive is damaged or faulty in any way, or not what you originally ordered, please contact us on: hello@tanologist.com. If the product is unused and in appropriate conditions, we will repair/replace the product or offer you a refund.

 

If you have changed your mind and are looking to cancel your order, please contact us as soon as possible at: hello@tanologist.com. If you cancel your order after it has been dispatched, you will be required to arrange and pay for the return of the product to us.

 

Return address: Tanologist, C/O Steder Group UK Ltd, Unit 3 Sentinel Court, Atholl Avenue. Hillington Park, Glasgow, G52 4UG. 
Please ensure you obtain Proof of Postage when you return the product to us. We will process the refund due to you as soon as possible, and a credit will automatically be applied to you on the original method of payment within 14 days.

 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. When returning products to us at Tanologist, you will be responsible for any shipping costs.

 

If you have not received your refund within 14 days, please contact us at hello@tanologist.com.

 

We cannot provide refunds for Tanologist products purchased at other retailers. Only products purchased on Tanologist.com may be returned for refund.

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