Customer Care

ACCESSIBILITY

Tanologist is committed to accessibility and believes all of our customers and consumers should have full and complete access to our website and mobile site. We are continuously improving the user experience for everyone, applying relevant standards to ensure website accessibility to all persons, including those with disabilities.

CONFORMANCE STATUS

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our website is partially conformant with WCAG 2.1 level A. Partially conformant means that some parts of the content do not fully conform to the accessibility standard however, we are actively working to improve the accessibility of this website and look to achieve Level A and progress this to Level AA thereafter.

ADDITIONAL ACCESSIBILITY CONSIDERATIONS

Although our goal is WCAG 2.1 Level A conformance, we have also applied some Level AA Success Criteria: Images of text are only used for decorative purposes.

FEEDBACK

We welcome your feedback on your experience with our website. If you have any accessibility comments or concerns, including any access barriers you may encounter, please contact us using the following method:

E-mail: [email protected], including “Digital Accessibility” in the subject line.

We try to respond to feedback within 5 business days.

LIMITATIONS AND ALTERNATIVES

Despite our best efforts to ensure accessibility of our website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for our website:

  • Video footage: video streams used on the website do not contain captions. We can convert footage upon request. Please contact [email protected] for support.
  • Some link text doesn’t make sense when read on its own (for example, ‘read more’).

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